Common queries answered
Frequently asked Questions
Domestic orders typically arrive within 3-5 business days using standard shipping. Express shipping (1-2 business days) is available for US customers. International shipping takes 7-14 business days. All orders over $50 qualify for free standard shipping within the continental US.
We offer a 30-day money-back guarantee on all unused products in their original packaging. For hygiene reasons, we cannot accept returns on opened makeup items unless they arrive damaged or defective. Return shipping is free for US customers using our provided return label.
Yes! All Color Nymph products are 100% cruelty-free and certified by Leaping Bunny. We never test on animals and don’t work with suppliers or third parties who conduct animal testing. Additionally, most of our products are vegan-friendly, clearly marked with our vegan icon.
Every order includes two free samples of your choice from our current collection. For orders over $75, you can select three samples. Our seasonal beauty box subscription also includes deluxe-sized samples of new and bestselling products.
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order in real-time by logging into your Color Nymph account or using our order tracking tool on the website’s footer.
Our products are dermatologist-tested and formulated for all skin types. We use high-quality, hypoallergenic ingredients and clearly list all ingredients on our product pages. However, we recommend doing a patch test before first use if you have sensitive skin.
Yes! We ship to over 150 countries worldwide. International shipping rates are calculated at checkout based on location and package weight. Please note that customers are responsible for any import duties or customs fees.
Our website features detailed shade descriptions, high-quality swatches, and a virtual try-on tool for most products. We also offer a shade-matching service where you can chat with our beauty experts who will help you find your perfect match.
Yes! Our Nymph Rewards Program lets you earn points on every purchase, product review, and social media share. Points can be redeemed for exclusive discounts, early access to new launches, and free products. Join for free through your account dashboard.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption for your safety. We also offer interest-free installment payments through Afterpay.